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trubino
Canine II

Softdent Time Out Error

Weekly we are having all our computers tell us there is a timeout error so we can not sign into program.  I have had to call our IT people weekly on an emergency basis to help fix this.  Has anyone experienced this and know what to do to help. Our IT has called softdent many times and no resolution can be found.

Thank you for your help

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2 Replies
asmith
CS Dental Employee
CS Dental Employee

Re: Softdent Time Out Error

I am sorry for this inconvenience. Usually the Carestream Support can figure this out...there can be many reason for this error - but it is important to know what was was happening when this issue appeared. I would encourage you to follow up once again with CS Support at 800-262-8144.
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Anon
Not applicable

Re: Softdent Time Out Error

Hello,

I am checking in to see if you reached SoftDent Support?  was your issue addressed? 

SoftDent Support (866) 435-7473  option 2

Email: softdentsupport@csdental.com
Business Hours: 8 am - 6:00 pm

Wendy

 

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