Softdent not responding after selecting Daily Appointments

[jpm]

It happens on all workstations.  You can look at the month, but as soon as you select Daily Appointments, Softdent stops responding and has to be closed.  Just wondering if anyone has seen this behavior before.

Thanks.

[shanab]

dmccrory‌  can you give details on why this happened?  Thanks in advance!

[dmccrory]

After updating to CS SOftDent 16.1.1 or higher, the program appears to

hang, freeze, or stop responding when logging in or when attempting to

open the scheduler. After waiting a few minutes, SoftDent regains

responsiveness on its own. The matter is the eForms application in 16.1

or higher is set to run automatically. If an office is not using this

product, it may cause a delay in response in other modules

If the office does NOT use eForms, the eForms Application Dispatcher

should be disabled as a workaround:

1. Close SoftDent and navigate to one of the following locations

32 Bit OS:

     C:\Program Files\Carestream\Carestream SoftDent Application Suite\eForms

64 Bit OS:

C:\Program Files (x86)\Carestream\Carestream SoftDent Application

    Suite\eForms

2. Rename PW.EFormApplication.Dispatcher.exe to

    PW.EFormApplication.Dispatcher-OLD.exe

3. Log into CS SoftDent and verify the issue no longer occurs.

A CR has been created for this issue.

David McCrory| Technical Support Analyst

www.carestreamdental.com

Find us at Twitter | Facebook

http://www.carestreamdental.com/us/en/forms/dental-events

[townsendsmiles]

We suddenly started seeing this problem for the last 3 days even though we have not changed the softdent version.  We are on 16.2.5 and we do not use eforms.  I see that the dispatcher software is running.  I am wondering why this problem exists in our environment now but not in the past.

[dmccrory]

Hello,

The files that control the dispatcher can be renamed.  We can reach out to your office.  Is there a contact number and time that will be okay?

[shanab]

Thanks.  Sounds like if I encounter this with a customer, I'll give our great support team a call!

[tshaw]

dmccrory‌ have you all been seeing this at all?

[jpm]

Thank you again for your great service.

[dmccrory]

Hello,

I was able to address this concern.

[matt_ackerman]

dmccrory‌ - any idea how this happened?  I mean, is there something the customer could have done on their own?

[dmccrory]

I will contact the client on this matter.

David McCrory| Technical Support Analyst

[kris.kinlen]

chriscornett‌ - Any thoughts here?