dmccrory - any idea how this happened? I mean, is there something the customer could have done on their own?
After updating to CS SOftDent 16.1.1 or higher, the program appears to
hang, freeze, or stop responding when logging in or when attempting to
open the scheduler. After waiting a few minutes, SoftDent regains
responsiveness on its own. The matter is the eForms application in 16.1
or higher is set to run automatically. If an office is not using this
product, it may cause a delay in response in other modules
If the office does NOT use eForms, the eForms Application Dispatcher
should be disabled as a workaround:
1. Close SoftDent and navigate to one of the following locations
32 Bit OS:
C:\Program Files\Carestream\Carestream SoftDent Application Suite\eForms
64 Bit OS:
C:\Program Files (x86)\Carestream\Carestream SoftDent Application
2. Rename PW.EFormApplication.Dispatcher.exe to
3. Log into CS SoftDent and verify the issue no longer occurs.
A CR has been created for this issue.
David McCrory| Technical Support Analyst
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