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jpm
Canine II

Softdent not responding after selecting Daily Appointments

It happens on all workstations.  You can look at the month, but as soon as you select Daily Appointments, Softdent stops responding and has to be closed.  Just wondering if anyone has seen this behavior before.

Thanks.

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9 Replies
kris.kinlen
Premolar II

Re: Softdent not responding after selecting Daily Appointments

chriscornett‌ - Any thoughts here?

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Community Manager
Community Manager

Re: Softdent not responding after selecting Daily Appointments

dmccrory‌ have you all been seeing this at all?

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dmccrory
Premolar II

Re: Softdent not responding after selecting Daily Appointments

I will contact the client on this matter.

David McCrory| Technical Support Analyst

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dmccrory
Premolar II

Re: Softdent not responding after selecting Daily Appointments

Hello,

I was able to address this concern.

jpm
Canine II

Re: Softdent not responding after selecting Daily Appointments

Thank you again for your great service.

CS Dental Employee
CS Dental Employee

Re: Softdent not responding after selecting Daily Appointments

dmccrory‌ - any idea how this happened?  I mean, is there something the customer could have done on their own?

shanab
Premolar I

Re: Softdent not responding after selecting Daily Appointments

dmccrory‌  can you give details on why this happened?  Thanks in advance!

dmccrory
Premolar II

Re: Softdent not responding after selecting Daily Appointments

After updating to CS SOftDent 16.1.1 or higher, the program appears to

hang, freeze, or stop responding when logging in or when attempting to

open the scheduler. After waiting a few minutes, SoftDent regains

responsiveness on its own. The matter is the eForms application in 16.1

or higher is set to run automatically. If an office is not using this

product, it may cause a delay in response in other modules

If the office does NOT use eForms, the eForms Application Dispatcher

should be disabled as a workaround:

1. Close SoftDent and navigate to one of the following locations

32 Bit OS:

     C:\Program Files\Carestream\Carestream SoftDent Application Suite\eForms

64 Bit OS:

C:\Program Files (x86)\Carestream\Carestream SoftDent Application

    Suite\eForms

2. Rename PW.EFormApplication.Dispatcher.exe to

    PW.EFormApplication.Dispatcher-OLD.exe

3. Log into CS SoftDent and verify the issue no longer occurs.

A CR has been created for this issue.

David McCrory| Technical Support Analyst

www.carestreamdental.com

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http://www.carestreamdental.com/us/en/forms/dental-events

shanab
Premolar I

Re: Softdent not responding after selecting Daily Appointments

Thanks.  Sounds like if I encounter this with a customer, I'll give our great support team a call!

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