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Canine II

System is extremely slow

All of a sudden our softdent is moving at a snails pace or just freezing and giving us a white screen, I hope this is not another network wide issue.  It is all through our office.

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9 Replies
Canine III

Re: System is extremely slow

Now it is just completely down. 

This is getting very very old.  Carestream is not reliable.  There is no other way to say it. 

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Community Manager
Community Manager

Re: System is extremely slow

Hello @RAK and @jcooke-AD

We apologize for the disruption. I have reached out to the team to have someone contact each of as soon as possible. 

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Premolar II

Re: System is extremely slow

Glad to know its not just us.  Does the slowness have to do with the alert when you open the Exchange?  

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Canine II

Re: System is extremely slow

We are experiencing same issue, very slow and freezing.   Weekly occurance lately. 😞

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Canine II

Re: System is extremely slow

omg we have the same thing...I'm on the phone with them now and they keep asking if it's our internet or our computer system...of course not!!!

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Canine III

Re: System is extremely slow

Carestream customer support is an absolute joke. 20 years on and customer service never has any idea of system problems or outages. There is no communication whatsoever between IT and customer service.
Community Manager
Community Manager

Re: System is extremely slow

@familydental @jburke1 @bwhite

We apologize for the disruption, and appreciate your patience. The team is actively working to resolve the issue. I will add any updates I receive from the team to this post. 

@jcooke-AD

We sincerely apologize for your frustrations and appreciate your feedback. I will be relaying your concerns to our team, as we are working to do better. If someone from our team has not reached out to you regarding this, please let me know and I will have someone contact you. 

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Canine III

Re: System is extremely slow

Why do we never hear what the problem is?

Community Manager
Community Manager

Re: System is extremely slow

This is the most recent update received on the current issue. We will update the announcement message on the home page of The Exchange with any additional updates. 

The Hosted Operations team has identified an issue at the data center that is affecting the experience of some of our customers. Please understand we're working as quickly as possible to have this resolved.


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