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paul_snyder
CS Dental Employee
CS Dental Employee

UCCI (United Concordia Companies Inc) Real-Time Services Interruption 4/16/21 - 4/17/21

UCCI (United Concordia Companies Inc) Real-Time Services Interruption 4/16/21 - 4/17/21

Due to system maintenance at UCCI (United Concordia Companies Inc), real time processing will be unavailable between at 7pm EST on Friday April 16th through 7am EST Saturday April 17th.

Due to the timing of this event, impact is expected to be very minimal.  This only affects customers submitting real-time claims or utilizing real-time eligibility / claim status during this timeframe.  UCCI is the only insurance company affected.  Submissions will fail during this timeframe and the providers can resubmit them once the system is available.   

Normal operations will resume at 7am EST Saturday April 17th.