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callton
Premolar II

Unable to contact the CS update servers....

I just got this pop up message.  I do not have the time (or patience!) today to call SoftDent Support & wait on hold for 30 minutes....anyone have a fix for this?!

Concerned that my eReminders might not be updating due to this.

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4 Replies
Community Manager
Community Manager

Re: Unable to contact the CS update servers....

@tyson_edwards or @ayman have either of you seen this? 

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Moderator
Moderator

Re: Unable to contact the CS update servers....

This can be caused by either the CS SoftDent Update server being down for maintenance , Or  Can be caused by the office's internet connection being down. this will not effect Softdent working in any way , so you can ignore this message

Seideldds
Canine II

Re: Unable to contact the CS update servers....

Ive been getting that message daily for about 4 days. Have the servers been down for maintenance that long?  My server shuts down overnight, could that be when the program checks for updates?

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callton
Premolar II

Re: Unable to contact the CS update servers....

Our internet is not down and I believe the message popped up earlier in the week, too....

But my eClaims still go and my eReminders updated so I guess I won't worry!