We are currently on version 17.1.1 we are having to run a utilities almost 1-2 times a month because things stop working. Like today if we try to do any charting an error occurs and we are shut out of softdent. We have lost about 2 hours trying to get this repaired already and its still not working. Is it worth it to update to the newer versions of the program? Trying to figure out if a newer version will stop this from occuring.
Updating to newer versions of SoftDent is not a guarantee that your particular errors get resolved. However, this depends on the error(s).
What is the exact error you're getting when charting?
today when I tried to chart existing charting as soon as I pressed save error file number 360 chartcondition error = 31 error attempting to create new record. then the next screen says next record in delete chain of fixed record length data file does not have 1st byte set to ff (hex). Data file header record ma. then we get shut down.
As soon as this happened the first time the front desk could not post any transactions or create a tx plan.
last month it was just not able to post or create tx plan.
It sounds to me like support is running utilities on individual files as your problems occur. I would suggest calling into support to setup a time to have a FULL set of utilities (support knows it as an ACB) run that covers all files (not just one or two).
@trubino Keep in mind that the "go to" solution to fix many of the issues of Softdent is .... get ready ... run utilities. Once in a while you'll get a support rep who will guide you to solutions other than "run utilities".
As you can tell, it's a VERY long process to even run a single or multiple file utility. That's because Support knows that you better back up those files ... in case something goes south.
You're gunna hear both sides of the Utilities argument. Some say "yes, maintenance all the time, or on a regular basis". Others say ... only when absolutely needed.
BTW - the longer you have Softdent, the larger the files, and the longer those utilities take to run.