cancel
Showing results for 
Search instead for 
Did you mean: 
mdunham
First Molar I

Utilities access error G

Please help with Utilitie access.  Gold key shows all users are logged out, I even restarted ALL workstations.   Utilities will state that other applications are open----they are not.   

This has been an issue for a while.  COULD YOU FIX THIS DRUDGERY ALREADY???????     I need to work in utilities on off-patient hours, I came in today to attempt SD utilities access and of course, was rejected.    

 

Also, there seems to be an issue with an incorrect installation of a SD remote employees interface as there is ALWAYS a Python error with the techs name and Carestream on it.   This could be part of the problem.  I need someone to contact me promptly at 9:00 am on Monday to login and fix all of your errors.   AND allow me access to utilites so I can work once again after patient hours.   

 

Melissa 757-427-7130

0 Kudos
Reply
drcavola
First Molar I

I recall that "Pearl" service used to keep SD files open and prevent accessing Utilities.  If you don't have Pearl, then ignore.

tsalcido
CS Dental Employee
CS Dental Employee

Support assistance in progress as of  9/19  Ref#7974093

0 Kudos
Reply