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dentaldepot
Canine II

Version 18.0 is so slow

Our office updated to the version 18 softdent the beginning of November. We also got the carestream sensors at the same time and are using them. We have noticed that the computers are a lot slower. Sometime we have to restart the computer because softdent is not responding a couple times a day. It will also freeze when trying to enter a patients chart we will use Ctrl 1 and or right click on the patient name then click patient chart. It is either super slow to open or that it won't open at all. WHY this is super frustrating. Anyone else having this issue or know what to do to fix the issue? We did have our network checked and that was up to date and all the computers are new in the last year. 

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drcavola
Premolar III

Re: Version 18.0 is so slow

Have your IT tech(s) check the NIC settings on each of the workstations to make sure the power management settings is unchecked for allow computer to turn off device to save power.

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CS Dental Employee
CS Dental Employee

Re: Version 18.0 is so slow

Hi, this is a tech pack that you should give to your tech so they can make sure the network and server settings are what we recommend.

Also, how many workstations do you have?

Are you on the multi-user version of SoftDent or do you have a Faircom server?

Thanks!

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