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greggf76
Canine II

Windows 10 Upgrade Important Read

Everyone,

Microsoft has gotten pretty sneaky with their latest Windows 10 push. They have released a new update that automatically schedules the Windows 10 upgrade on your computers. If your software & hardware (pans, sensors, cameras, etc.) hasn't been certified for use with Windows 10 yet it's recommended you press the "Click Here" option and cancel the upgrade.                                 wind10jammie.jpg

This is an important read and can keep your office systems out of trouble. 

Image and Information provided by SurfCT.com  

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2 Replies
CS Dental Employee
CS Dental Employee

Re: Windows 10 Upgrade Important Read

Great tip! 

Verify any other software(s) and hardware your running are ready, but rest assured that if you are running any version of CS SoftDent 16x, your all set as it is Windows 10 Pro and Enterprise compliant.  Not running a build of Version 16?  Did you know you can log a request without having to call the support center to have the update sent to you by requesting it at http://www2.carestreamdental.com/updatecentral/

shanab
Premolar I

Re: Windows 10 Upgrade Important Read

I had this very thing happen while I was helping an imaging client a couple of weeks ago.  The upgrade happened in the background during our online session.  Suddenly, his sensor wasn't showing as active.  I conferenced  Brian Herrmann from our Imaging Support Team into the Bomgar session and he was able to push the Windows 10 driver for the sensor. 

Having your IT person contact our support and find out what settings can be configured "behind the scenes" to give you more control of updates and firewall settings helps everything run much smoother for both Practice Management and Imaging!