It would be nice, and it would be courteous, if or when this system is down, that we are notified ..... instead of looking silly in front of patients who are trying to pay with a credit card. Deer in the headlight looks aren't a great practice promoter.
We can do better with communication, don't you think???
Good afternoon Dr. Cavola. I reached out to you earlier but you were busy so I spoke with Sam and explained that as soon as we found out there was an issue we added a message to our phone system. After speaking with Sam it sounds like she might have called in prior to the message being added. We sincerely apologize for the inconvenience. If there is anything else I can for you please feel free to reach out. I left my contact information with Sam.
Have a great rest of your day and thank you for being such valuable and loyal Carestream Dental client.