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paul_snyder
CS Dental Employee
CS Dental Employee

ePayments 1921 Date Issue

ePayments 1921 Date Issue

Dear Valued Customer,

We have recently identified a date-activated issue in the ePayments software. With the change of the year to 2021, the software inadvertently causes the “2021” year to print as “1921” on credit card receipts. This does not affect transactions within the software and is limited to the receipt content only.  

Our development team has identified the root cause of this issue and is actively working on a solution.  

We apologize for this inconvenience and will have a resolution in the near future. You will receive further communication when the correction can be applied to your software

Sincerely,

Carestream Dental Support 

 

5 Replies
paul_snyder
CS Dental Employee
CS Dental Employee

Re: ePayments 1921 Date Issue

Fix Available - Year "1921" Credit Card Receipt Date Issue (ePayments v1)

There is now a fix available to correct the "1921" date on credit card receipts.  Simply visit the Carestream Dental website at the link below do download the instruction PDF and the installation file.  Please note that the installation file must be run on all computers processing credit cards via the ePayments v1 software. 

 

Update: Fix is coming soon at the below link: 

ePayments Toolkit Update (carestreamdental.com)

N-Tech
Canine II

Re: ePayments 1921 Date Issue

Any update or ETA on the fix for this?

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paul_snyder
CS Dental Employee
CS Dental Employee

Re: ePayments 1921 Date Issue

Thanks for your inquiry.  We are waiting on some additional testing to be performed by our R&D team.  An announcement will be posted here on The Exchange when it is available in the very near future.  

Pmasensei
Canine II

Re: ePayments 1921 Date Issue

Our receipts are still showing 1921 when can we expect this to be fixed. Seems like it has been going on a long time.

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paul_snyder
CS Dental Employee
CS Dental Employee

Re: ePayments 1921 Date Issue

We have an update that fixes this issue.  I will have a technician contact your office today. 

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