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CS Dental Employee
CS Dental Employee

ePayments Secure is Unavailable 9/29, at Approximately 4:10pm EST

ePayments Secure is Unavailable 9/29, at Approximately 4:10pm EST

We apologize for the outage and our team is working as quickly as possible to restore service. 

 

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Premolar III

Re: ePayments Secure is Unavailable 9/29, at Approximately 4:10pm EST

Hey -

This is twice in one month!  This time we couldn't run any of the end of day reports, b/c we couldn't run the credit card reports.

I don't recall ever having a Softdent related service down ... no less twice in one month.  On top of this, it has direct control over cash flow.

What is going on here?

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CS Dental Employee
CS Dental Employee

Re: ePayments Secure is Unavailable 9/29, at Approximately 4:10pm EST

Our sincere apologies for the outage yesterday.  An unexpected technical issue caused a very brief outage of approximately 30 minutes.  Our development team has performed a root cause analysis and has taken the steps to include preventive action to ensure that this issue doesn't occur again in the future. We appreciate your patience and understanding. 

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Premolar III

Re: ePayments Secure is Unavailable 9/29, at Approximately 4:10pm EST

FYI - out again this morning.  Now, according to my calculations, this is the third time this month.

WHAT is different????  WHY are we getting spotty service?  

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CS Dental Employee
CS Dental Employee

Re: ePayments Secure is Unavailable 9/29, at Approximately 4:10pm EST

Dr. Cavola, Our sincere apologies for the inconvenience. The fix that our development team deployed yesterday afternoon did not completely resolve the issue and it had to be re-visited again this morning.  Service was fully restored at approximately 10am EST today.  We appreciate your patience and understanding. 

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