ePayments Secure is Unavailable 9/29, at Approximately 4:10pm EST

[paul_snyder]

ePayments Secure is Unavailable 9/29, at Approximately 4:10pm EST

We apologize for the outage and our team is working as quickly as possible to restore service. 

[drcavola]

Hey -

This is twice in one month!  This time we couldn't run any of the end of day reports, b/c we couldn't run the credit card reports.

I don't recall ever having a Softdent related service down ... no less twice in one month.  On top of this, it has direct control over cash flow.

What is going on here?

[paul_snyder]

Our sincere apologies for the outage yesterday.  An unexpected technical issue caused a very brief outage of approximately 30 minutes.  Our development team has performed a root cause analysis and has taken the steps to include preventive action to ensure that this issue doesn't occur again in the future. We appreciate your patience and understanding. 

[drcavola]

FYI - out again this morning.  Now, according to my calculations, this is the third time this month.

WHAT is different????  WHY are we getting spotty service?  

[paul_snyder]

Dr. Cavola, Our sincere apologies for the inconvenience. The fix that our development team deployed yesterday afternoon did not completely resolve the issue and it had to be re-visited again this morning.  Service was fully restored at approximately 10am EST today.  We appreciate your patience and understanding.