I've been waiting for a call back all day. Waited on hold last week for 45 minutes and then got disconnected. Have not been able to use softdent all day.
Can the support team tell us what is going on? How long will the cloud be out. Once again, this is happening way too much! and no communication updates through out the day! what is going on?
We apologize for the disruption in service and are working nonstop to get to the bottom of the issue. Please continue to check The Exchange Home page for updates, below is the most recent update.
We are aware that some customers are experiencing slowdown in system functionality. Our technical support team believes that it is related to system security tools deployed in the hosted infrastructure unexpectedly impacting system responsiveness. The team is working to resolve these issues as quickly as possible, and we will update The Exchange as more information becomes available.