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callton
Premolar II

having trouble with voice activation

Anyone else having trouble with the voice module for perio training after the last windows update?

We can no longer train voices, Softdent voice options are greyed out.  Windows voice training has disappeared.  

 

7 Replies
tshaw
Community Manager
Community Manager

Re: having trouble with voice activation

@trankin have you seen any other reports of this come through or have any suggestions? 

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tshaw
Community Manager
Community Manager

Re: having trouble with voice activation

@bccarestreamrep adding you to the conversation as well in case you have any input. 

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bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: having trouble with voice activation

Voice Activation has basically stopped working properly since a lot of offices went to Windows 10. It has to do with the options not being available in Windows Speech Recognition to train a mic without errors. I believe we've had to get office techs to fix that before voice activation can work again in SoftDent. However, a lot of offices have actually stopped using it due to difficulty since Windows 10 became required by HIPAA. 

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callton
Premolar II

Re: having trouble with voice activation

That's so unfortunate.  I hope SoftDent can upgrade the module to make this work for the sake of our hygienists!

bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: having trouble with voice activation

The module SHOULD work as long as Windows Speech Recognition functions correctly. This broke for many offices that use the Voice Activation Module when they moved to Windows 10. I would reach out to  whoever supports your hardware/network to see if they can verify if Windows Speech Recognition is functioning correctly. I have personally seen where it does not, and therefore it cannot work in SoftDent as a result.

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callton
Premolar II

Re: having trouble with voice activation

We can use the voice perio module but we cannot train voices and the perio module spits out 10s when they say 2, etc.  The speech recognition voice training menu is gone.

I guess we will be thankful we can use it at all.

bccarestreamrep
CS Dental Employee
CS Dental Employee

Re: having trouble with voice activation

Speculation tells me that Windows is actually being the problem. I would see if your techs can fix Windows Speech Recognition so that you can retrain your voice(s) within SoftDent. Voice training in SoftDent uses Windows Speech Recognition...so if that doesn't work, the it won't work in SoftDent. 

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