our softdent cloud isn't loading again today. when I called support #, the line was so bad I had to hang up because the garbled person on the other end -I think- said she could not transfer me to another line. When I called back I asked the person who answered if they are in the states. She said no. That is why the lines are so bad at times. I asked to be transferred to the states and she said she is supposed to help us before sending to "specialist" in states. After I insisted, she tried but said all the lines are busy. I explained that we are down completely with a citrix workspace error, none of our workstations are working. she cannot help with this so she has to give a message to the team. So we are no waiting again for help with a down system. Every week we seem to have some problem that affects our work time, the citrix server, the imaging server - something. now to find out the 1st tier support is off shore.