Trying to migrate to a new server following the steps outlined in the knowledge base and run into this problem: . Setup begins but then shortly after I get an error message softdent cannot communicate with the license server located in local\pwsvr (error code -1). how do i overcome this
You will want to start interviewing for new front office personnel as the frustrations will begin to mount. Our competitors are hiring and don't have the software frustrations that cause stress and strain on our front office team. Be sure ask new hires if they are IT professionals too, because the Softdent support team will expect your in-house team to solve their IT staffing problems. It's been a miserably migration for us that remains unresolved. Performance has been sluggish and "known issues" have gone months without resolution. Much of my own out-of-office time has been spent tracking down somebody at the "escalation" team that knows what's going on and can be responsive. On-Hold With Support has become my TXT response while on my phone on my days off. I'm still waiting for a Softdent case manage to call me back with a plan. They're really understaffed and terribly unresponsive. Worried about overtime, I'm told.
If you migrate the SoftDent directory to the new server PRIOR to running the install of SoftDent on the new server, then you will need to start the Gold Key (PWSvr.exe) from the PWSvr directory before running the install. If the key launches but does not stay running in the system tray, then search for PWClient after clicking on the start menu on the server and make sure the PracticeWorks Server path is to the local SoftDent\PWSvr directory. If this does not work, please call us at 866-435-7473 x2 so we can remote into the server and assist you.
SoftDent Support Escalations