I have one computer (my main front desk) that cannot open documents or enter a patient's chart without it freezing. I have tried to uninstall / reinstall but it did not fix it. Sometimes when I restart the computer it will work for a couple of patients and then begin to freeze again. Is there any suggestion to rectify this? Thanks!
Same thing happens to us. Softdent has not been able to help us find an answer in months. We ran all utilities and nothing changed with our firewall etc.
This is tricky to determine. It could need a firewall turned off, or it could need to have utilities (rebuild/reindex) run or it could be something else? I would suggest checking with SD Support either call or email:
SoftDent Technical Support: 1-866-435-7473 Monday – Friday 7:00am –10:00pm EST or email@example.com
NO, not the dreaded "run the utilities" answer ...
You might want to have your IT person check the power settings and/or the NIC settings to make sure no hardware goes into sleep mode.
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