softdent freeze

[mjpd]

I have one computer (my main front desk) that cannot open documents or enter a patient's chart without it freezing. I have tried to uninstall / reinstall but it did not fix it. Sometimes when I restart the computer it will work for a couple of patients and then begin to freeze again. Is there any suggestion to rectify this? Thanks!

[Trubino1]

Same thing happens to us.  Softdent has not been able to help us find an answer in months.  We ran all utilities and nothing changed with our firewall etc.  

[asmith]

This is tricky to determine.  It could need a firewall turned off, or it could need to have utilities (rebuild/reindex) run or it could be something else?  I would suggest checking with SD Support either call or email: 

SoftDent Technical Support: 1-866-435-7473 Monday – Friday 7:00am –10:00pm EST or softdentsupport@csdental.com

[drcavola]

NO, not the dreaded "run the utilities" answer ...

You might want to have your IT person check the power settings and/or the NIC settings to make sure no hardware goes into sleep mode.