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Canine II

update the passwords

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I would like to know why this new  softdent  update is asking all the users to change their loging passwords to  8 to 15 character long one and we need to use this password often during the day and it's anoying can someone change it please or contact us.

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Community Manager
Community Manager

Re: update the passwords

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Hello @smiledental

In the recent updated of SoftDent we increased security to keep patient data more secure.

If an employee did not previously use a password, they are now required to enter a user name and an 8- to 15-character password when logging in. A prompt asking for this information is displayed when the employee attempts to log in to version 19.0 for the first time.

The prompt is also displayed if a user has a password that is less than 8 characters or if the password contains special characters. 

If you have someone that needs to change their password, you can find information on that here.

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Community Manager
Community Manager

Re: update the passwords

Jump to solution

Hello @smiledental

In the recent updated of SoftDent we increased security to keep patient data more secure.

If an employee did not previously use a password, they are now required to enter a user name and an 8- to 15-character password when logging in. A prompt asking for this information is displayed when the employee attempts to log in to version 19.0 for the first time.

The prompt is also displayed if a user has a password that is less than 8 characters or if the password contains special characters. 

If you have someone that needs to change their password, you can find information on that here.

View solution in original post