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orlando
Canine III

ACCOUNT BALANCE VS PATIENT BALANCE

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I have a patient that is showing a balance, however the account is showing a $0.00 balance.... Can anyone tell me why this might be happening?  I checked all other patients on the account have $0.00, I was hoping to find one with a  credit balance that would make this make sense, but no.  Please help.  Thanks

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Moderator
Moderator

Re: ACCOUNT BALANCE VS PATIENT BALANCE

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i would try to go through the account transaction looking for transactions posted under ID 0 might cause this imbalance 

orlando
Canine III

Re: ACCOUNT BALANCE VS PATIENT BALANCE

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Thank you so much!!! That's what it was!

orlando
Canine III

Re: ACCOUNT BALANCE VS PATIENT BALANCE

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I am having the same problem again and checked for the 0 on all accounts... That is not the issue this time.  Any other suggestions?

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Moderator
Moderator

Re: ACCOUNT BALANCE VS PATIENT BALANCE

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contacted office and found out it is related to insurance balance being incorrect on account transactions 

related information :
https://community.carestreamdental.com/message/7139-re-why-is-outstanding-insurance-still-showing-up... 

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