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CS Dental Employee
CS Dental Employee

Aetna Real-Time Transaction Delays

Subject: 

Aetna Health Edge Upgrade 

  

Date:   

Monday, November 27, 2017- Tuesday, November 28, 2017  

  

Real Time: 

Submitters of Real Time transactions may experience timeouts for Real Time Eligibility, Claim Status Inquiry, Precert and Referral transactions on Monday, November 27, 2017 at 10:00 PM ET to Tuesday, November 28, 2017 at 3:00 AM ET.  

  

Impact: 

Low 

Questions:
Please direct any questions to the EDI Production Control mailbox.  EDI Production Control will respond between the hours of 7:00 AM – 4:00 PM.  For connectivity/timeout issues after the change, please contact Aetna Mission Control at 1-888-676-2277.    

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