cancel
Showing results for 
Search instead for 
Did you mean: 
bwhite
Premolar I

Audit Trail Down?

Is anyone else having problems with the Audit Trail?  I have tried for two days to run the Audit Trail, Transactions, By Patient Name and it goes into a Not Responding Mode.  The only way out is to shut down SoftDent.  I really need this documentation right now.

Thanks

Labels (2)
0 Kudos
Reply
18 Replies
bwhite
Premolar I

Re: Audit Trail Down?

Office Experts is not running correctly either.  Is there some sort of systems maintenance going on? 

Thanks

0 Kudos
Reply
dmccrory
Premolar II

Re: Audit Trail Down?

I have reached out to the office and will run Rebuild/Reindex to address the matter.

chriscornett
Premolar II

Re: Audit Trail Down?

Betsy,

dmccrory‌ and I have discussed and he will be reaching out to you shortly if he hasn't already. I have also emailed the guys in Product IT and asked them if they are seeing/doing anything as well. I have not heard from them yet, but I just sent the email just moments ago.


bwhite
Premolar I

Re: Audit Trail Down?

Thanks Chris. David called a little while ago and we have set up a utility set to run tonight.

It has been really bad on Fridays. I realize they think that a lot of offices are closed on Friday. We are open and a lot of providers that I know that are closed on Friday, the dentist or office manager is usually there to run reports and handle a lot of office management tasks. It is so bad that we have a running joke that it is Friday so what will be slow or not work on the software today.

I appreciate your help.

Betsy

bwhite
Premolar I

Re: Audit Trail Down?

Now we are getting regular errors =31. Can’t run word merge at all.

Do we need to get everyone out for a utility run now? How long will it take?

Betsy

chriscornett
Premolar II

Re: Audit Trail Down?

bwhite‌ I hope your your concerns all come to an end soon with the introduction of version 17. I know that I have worked with you a few times in the past and I'm looking forward to further discussions with you in the future. Now that Carestream Dental is a stand alone corporation I feel hopeful that more resources will be poured into the development of the software and I feel that version 17 is going to be a step in that direction.

bwhite
Premolar I

Re: Audit Trail Down?

I hope you are right. I have really enjoyed the group process to get to Version 17.

Thanks

Betsy

pksaari79
Premolar III

Re: Audit Trail Down?

Do it on the server.....ours takes about 20 minutes to do the utilities.

bwhite
Premolar I

Re: Audit Trail Down?

Thanks Kay but we are on Cloud.