cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
mbrown
Canine III

CareCredit Mastercard transactions

We are having difficulty using our CareCredit/Softdent integration with the new CareCredit Mastercards. Is anyone else having this issue? Is there a setting in Softdent that needs altered or should I contact CareCredit?

Tags (1)
0 Kudos
Reply
4 Replies
mbrown
Canine III

Re: CareCredit Mastercard transactions

More info: when we type the card number (that begins with 5), we get error #300 and the payment will not process as a Carecredit payment. 

0 Kudos
Reply
Moderator
Moderator

Re: CareCredit Mastercard transactions

@mbrown 
we have received multiple calls since carecredit recently started paying through Mastercard
for now the work around is to process the payment through carecredit websit

then disable carecredit integration ( in softdent click on file , practice , default ADA codes tab , replace the carecredit payment default code with 0 )

post the payment to patient transactions using carecredit payment code 

then enable carecredit integration (in softdent click on file , practice , default ADA codes tab , replace the 0 in carecredit payment default code )

@tyson_edwards
is this going to be fixed\added in next release ?

0 Kudos
Reply
mbrown
Canine III

Re: CareCredit Mastercard transactions

That's similar to what we're doing in our office for now.
CS Dental Employee
CS Dental Employee

Re: CareCredit Mastercard transactions

This is the first I have heard. I will do some investigation and see where it might fit in the development schedule.