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CS Dental Employee
CS Dental Employee

Dial-Up eServices Lines

The RAS (remote access server) dial-up lines for eServices connectivity are presently down due to technical issue at with an outside business partner vendor.

Please understand that we are working with our vendor to rectify the issue as quickly as possible. 

We apologize in advance for any inconvenience. 

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CS Dental Employee
CS Dental Employee

Re: Dial-Up eServices Lines

Update: 

A modem needs replacement at our vendor site.  Service should be restored by sometime on Wednesday, 10/24/17.  We apologize for the delay. 

CS Dental Employee
CS Dental Employee

Re: Dial-Up eServices Lines

Unfortunately, the dial-up lines are still down.  Our hosting vendor partner is diligently addressing the issue and we hope to have service restored by end of day on Friday, 10/27/17.

Once again, we apologize for the inconvenience.

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CS Dental Employee
CS Dental Employee

Re: Dial-Up eServices Lines

Unfortunately, the dial-up lines are still down.  Our hosting partner has replaced hardware but the problem still persists.  Diligent troubleshooting will continue until service is restored.  

In the interim, we encourage you to submit via Internet file transfer.  If you need assistance setting this up, please contact support at 1-800-262-8593.

Again, we apologize for the inconvenience. 

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CS Dental Employee
CS Dental Employee

Re: Dial-Up eServices Lines

We are still working with our hosting partner to resolve the issue.  We are hopeful that service will be restored very soon. 

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CS Dental Employee
CS Dental Employee

Re: Dial-Up eServices Lines

The dial-up line service has been restored effective immediately.  Thank you for your patience as we worked through this issue.

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