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ktatejacoby
Canine III

Does anyone have feedback about Tsys customer service?

We are considering using the credit card processing system available from CareStream and we have seen very poor ratings for Tsys customer support online. Does anyone have feedback about their experience with the system?

Thank you!

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lontaylor
Canine II

Re: Does anyone have feedback about Tsys customer service?

Good afternoon, Kathryn,

I came across your question and I wanted to drop you a quick response. TSYS operates processing services in many different types of business, ranging from restaurants and free-standing kiosks to larger healthcare systems.  While I would not be able to comment on how they provide support across all of these business types, I can comment on them as a processor for our ePayments business and the service level expectations we share together as partners.

As part of our service level agreement, TSYS maintains a dedicated Carestream Dental customer support team that has a deep understanding of our oral health practice partners, which they have developed over the past 10 plus years. You are wise to do your diligence and so I will let other members of the community provide their experiences as well.  I will tag our account manager from TSYS mdowling and you may feel free to ask her any questions that may come to mind.  She may also be able to provide a few reference practices if you are interested in those as well. 

Thank you, Kathryn, for your partnership.

Lon Taylor

Director, eServices

DPMS PRODUCT LINE MANAGEMENT

laynee
Canine III

Re: Does anyone have feedback about Tsys customer service?

We are using them and I haven't had problems. Be aware they are not chip card compliant. They are working on this (I am told). Our problems with running credit cards are with Softdent (looks like there are duplicate fees run on the receipt). We are told there is a utility that needs to be created for this but this has been months in the working and nothing yet. 

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ktatejacoby
Canine III

Re: Does anyone have feedback about Tsys customer service?

Thank you for the honest feedback.

Kathryn Jacoby

Patient Account Specialist

Office (804) 897-7900

Fax (804) 897-7562

<http://www.dentistrichmond.com/>

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enspire
Premolar I

Re: Does anyone have feedback about Tsys customer service?

We have had a positive experience with Tsys.  As mentioned above, they are not chip compliant yet, but they do offer you a type of coverage in case fraud were to happen, in other words they compensate for it.  They are good about reviewing/adjusting rates when approached.    

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