We just updated from 16.2.4 to 16.2.8 and the duplicate social security message is popping up. We NEVER had this before. I was looking through conversations and this was the last one:
pksaari79, Are you just getting a pop-up that states you have a duplicate SSN or are you actually seeing duplicate SSNs?
You can generate a report to see if you've actually got duplicates.
I was told it says something about a duplicate SSN.... I don't believe we are seeing duplicates. I asked her to take a picture the next time it happens unless this answers your question.
I think what you are seeing is a newly created message that will indicate when a duplicate SSN is detected. Leaving a SSN blank may lead to this message as it will see a blank SSN which will be a duplicate of other blank SSNs. I believe there is a registry edit that can be performed to stop the message from appearing. If it is thought that there may actually be a duplicate SSN, you can generate a patient user selected report and include SSNs. Then you can export to Excel and sort by SSNs or view duplicates in the SSN column.
How do you run this registry edit? We do have some patients who will not give us the SSN so until it affects their insurance, we leave them alone.
For duplicates I would just need to run a report with patient and SSN......if I run it to Excel how will I view the duplicates or will they be side by side?
So it's running lots of paper for our patients.....was there a way in Excel to note the duplicate SSN?
And we have many that do not have SSNs. Please help further with explaining.
To show duplicates in Excel, do the following:
1. Select the range of cells you with to test
2. On Excel's Home tab, choose Conditional Formatting, Highlight Cells Rules, and then Duplicate Values
3. Click OK within the Duplicate Values dialog box to identify the duplicate values
4. Duplicate values in the list will now be identified
Hope this helps Kay and I'll try and get the steps from QA on how to edit the registry entry.
i would use sort by SSN column value
then using conditional formatting , highlights cells rules , duplicate values
then i would filter the SSN column by color
So I figured how to get the cells and I ran it per your directions. Many of the"duplicates" are for patients who have moved to a new account or have a new account with a new name, like when getting married. The other highlights are for patients who do not have a SSN listed. I am not seeing duplicates in any other way unless I don't know how to look through 11000+ patients! So maybe the registry will help us.