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drzatko721
Canine II

Error codes submitting electronic claims.

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Good morning! 

Yesterday when I went to send insurance claims I got a couple different error codes, codes I have never seen before. All claims failed validation, which has also never happened. The error codes read as follows:

Error 1000, FB1-14, Rendering Prov Last. 1000 Required field is empty.

Error #5060, Unable to get billing providers no. 2.

The last error code read: 

File Control Record Z0 Error. Contact technical support.

-Error #1003, ZA0-7, File Claim Count

1003 Number [0] is out of range, must be btween 1 and 9999. 

Is this something I will have to contact support about or did something get changed internally I can go in and change? Any help would be great! Thank you! 

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Re: Error codes submitting electronic claims.

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good day erica . sorry for the late responce 

These errors are caused by  Dentist License No 1000 Required field is empty." Once that error is resolved, the file level processing errors will resolve as well.

This could also happen if the wrong provider was on the claim altogether

To resolve the Dentist License No error by entering the license number:

1. Within SoftDent, click List on the main menu bar
2. Select Provider
3. Edit the provider with the error
4. Click on the ID's tab
5. Enter the license number of the provider in the license number field
6. Click OK to save your changes

To resolve the Dentist License No. error by changing the rendering provider on the claim:

1. Within SoftDent, click List on the main menu bar
2. Select Patient
3. Search for and edit the patient with the invalid provider
4. Select Transactions
5. Select Outstanding Ins. (Insurance)
6. Select the claim with the error
7. Under the Options menu, select Cancel Claim
8. Select "Yes" to cancel and delete the claim
9. In the Transactions screen, select the transaction with the invalid rendering doctor
10. Change the rendering dr field to the correct rendering doctor
11. Click OK to save your changes
12. Repeat steps 9-11 for each affected transaction
13. Click Submit Ins to recreate the claim

drzatko721
Canine II

Re: Error codes submitting electronic claims.

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Thank you so much for getting back to me! The problem has been resolved! 

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