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orlando
Canine III

Missing appointments

I have a patient with an appointment listed in the phone center but it is not on the scheduler??? What happened to it?  Why is it showing that way?  Help please!

Thank you

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4 Replies
drcavola
Premolar III

Re: Missing appointments

Sometimes that behavior in appointments here but not there can be "fixed" by running the Failed Appointments Report.  It's worth a try if you have not done so in a long time.

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orlando
Canine III

Re: Missing appointments

The Missed Appointments Report has been run; I ran it again just not to be sure and I am still having the issue.  Thank you for the idea.

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CS Dental Employee
CS Dental Employee

Re: Missing appointments

orlando

To help answer your question I need a little more info:

Where in the phone center are you seeing it?  Under the next exam column at the bottom or under the scheduling button or somewhere else?  Is it a past date or a future date?  

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orlando
Canine III

Re: Missing appointments

Apparently EVERYONE in our office is blind, except one person who found the appointment on the scheduler.  He was scheduled with the wrong doctor and in the wrong room so nobody saw it there.  

Problem solved!  Sorry!