I'm trying to figure out the best method for accounts that have been sent to collections. After marking a patients account that has been sent to collections how do people typically proceed with the outstanding balance. Should it be marked as balance uncollectible? Or is there any particular code used when sending an account balance to collections? I would preferably like to keep that amount separate from any future charges incurred, if we do end up seeing that patient again.
Thanks for any advice!
In our office, if an account is in collections we won't schedule the patients on the account until the balance is paid. We do have a few exceptions, but those are rare.
In our office we mark patients that have been sent to collections inactive. They have the used codes I and C. Also it is marked in the transaction history that the balance was sent to collections. We do not schedule those patients until the balance is paid.