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awkessler12
Canine III

Posting Payments in the Y screen

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When posting payments in the Y screen if you post the wrong amount and then try to change it a warning pops up telling you it will mess up your deposit slip. How do you correct this if you do change the amount. This happened to me the other day for $29. The money was not on the patient screen or the account but the deposit and day sheet was $29 off. How do I correct this?

                                                                                    Thanks, Dana

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pksaari79
Premolar III

Re: Posting Payments in the Y screen

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Many times if you go to change an amount or change a code,even while on the transaction, you have to make sure you re-enter the amount.  Otherwise it defaults to $0.

awkessler12
Canine III

Re: Posting Payments in the Y screen

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Thank you so much. I did end up calling technical support and we will have to run a receivable fix utility one day.