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currin
Canine III

Posting credit card payments to wrong provider

We are having an issue now that we have switched to using the electronic credit card system which populates all the the credit card fields in softdent with a single swipe of the card on our individual desktops.  Occasionally because we have two doctors soon to be three a staff member will post to the wrong provider we use to be able to manually correct this before the opted for this automated system.  Does any know of a way this can be corrected. My production totals are off for the providers for the entire year. Can softdent help with this???

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CS Dental Employee
CS Dental Employee

Re: Posting credit card payments to wrong provider

mczar‌ or jgoodwin Is someone from your team able to assist Debbie here?

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Moderator
Moderator

Re: Posting credit card payments to wrong provider

Hey Debbie 
i am not sure if this is the only way to fix it 
i would use codes 98 and 96 to transfer credit from provider to another 
code 98 to debit the incorrect provider and 96 to credit the other provider 
hope you find this helpful 

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