cancel
Showing results for 
Search instead for 
Did you mean: 
pksaari79
Premolar III

Practice Central

This morning our Practice Central is not working....the date at the bottom is correct but the information for preferences is from yesterday.  What to do and why would this happen?  I have gone out of Softdent and logged in AND 2 other workstations at the office are experiencing the same, so I had them restart their computers.  Nothing has changed.  I called Support but there is a wait, so I thought I would reach out to developers and trainers for assistance.  This has happened in the past and I can't remember what we did.  Luckily it hasn't happened often. Thanks!!

7 Replies
dmccrory
Premolar II

Re: Practice Central

Hello,

Sometimes the common matter is the SDTaskManager not running. I've listed

some steps to check:

1. Go to the server. Check to see if the SDTaskManager "red S" icon

appears in the system tray in the lower right hand corner of the screen

next to the system time.

2. Check to see if the SDTaskMngr.exe "Red S" icon is in the system tray.

If the SDTaskMngr "Red S" is there, hold the mouse cursor over it for a

moment and try double-clicking it. It may close out, this can be caused by

an abnormal termination of the SDTaskMngr.exe process. If the SDTaskMngr

is not present then continue.

2. Right-click on the SOFTDENT icon on the desktop of the server and

select Properties.

3. Note the Target and the Start in. The "Start In" path tells you what

drive and folder SOFTDENT is located in

The "Target" could be C:\SOFTDENT\SDWIN.exe then the "Start In" would be

C:\SOFTDENT.

4. Left-click Find Target (Windows XP) or Open File Location (Windows

Vista/7/8), this will open the "Target" folder. If on the server the drive

letter and folder should be the same. If these drives are different open

"My Computer" and then locate the SOFTDENT folder.

5. Search for the file named SDTaskMngr.exe in the SOFTDENT folder.

6. Right-click the SDTaskMngr icon.

7. Click Open, or double-click the SDTaskMngr.exe file. This should start

the SDTaskMngr.exe in the system tray.

8. Close the new window that displays the contents of the SOFTDENT folder.

9. Open SOFTDENT on the server to insure the issue has been resolved

locally.

10. Open SOFTDENT on the workstations to insure the issue has been

resolved globally on the network.

David McCrory| Technical Support Analyst

www.carestreamdental.com/GlobalSummit

www.carestreamdental.com

Carestream Dental LLC

pksaari79
Premolar III

Re: Practice Central

Thank you....planning on "fixing" it at lunch today.  If it doesn't work I will be in touch!!

0 Kudos
Reply
pksaari79
Premolar III

Re: Practice Central

My SDTask Manager is not seen on the taskbar of the server.  I had copied your directions but in doing so, the Target with right clicking the Softdent icon and looking at properties is:

"C:\Program Files (x86)\Carestream\Software Update System\PW.ApplicationController.exe" LaunchApplication EB0D0E0F-F05C-4426-8EC2-C39D2040D734

NOT C;/Softdent/Sdwin, as you suggest it might.  3 workstations have had this Practice Central error already and I am afraid it will not work tomorrow when we really need it.  Please advise.  I did restart the server due to update over the weekend.  softdentgirl

0 Kudos
Reply
pksaari79
Premolar III

Re: Practice Central

softdentgirl

0 Kudos
Reply
pksaari79
Premolar III

Re: Practice Central

I was instructed on how to restart this at the server, so all is good for now!!softdentgirl

CS Dental Employee
CS Dental Employee

Re: Practice Central

Just checking to see if all is still well??

0 Kudos
Reply
pksaari79
Premolar III

Re: Practice Central

All is working.....support went in and restarted SD Taskmanager.  All has been well since.