For instance - one has social media, internet presence, etc responsibilities & will most likely take on updating insurance payments and posting payments within the bluebook to start
The other does the insurance payments, answers phones, schedules appts, checks patients out, checks on eligibility
We are trying to get a feel for what options we may have from others past experiences to try and make the front run as smooth as we can.
Thanks in advance!!!
This is an ongoing conversation in our office. We find certain tasks that seem easier become much more complicated when they are followed with patient interruptions. Checking insurance info can get tricky on a busy day when ins companies keep you on hold and phone is ringing, pts checking out, etc.
Yes, its definitely complicated! We are trying to figure out who can do what the most effectively and lessen the burden on our receptionist. Its a work in progress for sure!