cancel
Showing results for 
Search instead for 
Did you mean: 
dsfdom
Canine III

Secondary ins added after primary paid

A patient notified us of secondary insurance coverage after primary had already paid. How do I generate a secondary claim through Softdent?

Tags (1)
4 Replies
Community Manager
Community Manager

Re: Secondary ins added after primary paid

Thank you for participating in the Community Lisa!  I'm going to tag a few people on this and get some feedback.  

chriscornett

bert

d.canales

softdentgirl

0 Kudos
Reply
CS Dental Employee
CS Dental Employee

Re: Secondary ins added after primary paid

Enter the Secondary ins information

go to the transaction

Edit

Remove the negative claim #

ok

Click YES

Add a transaction for code 2

Amount = Zero 

Final Payment = Y

Submit Secondary = Y 

dsfdom
Canine III

Re: Secondary ins added after primary paid

Thanks for your help.

mdunham
Premolar III

Re: Secondary ins added after primary paid

Nice!  I love to learn new tricks!!!