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kat710
Canine III

Softdent deleting ss numbers

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jeffrey.urkevichmatt.ackerman

Ever since our last softdent update, Softdent gives a duplicate warning and then wipes out the social security number of the patient if you are in edit mode of a patients record.   I had called in several times about this and was told there is no fix right now.  

This is becoming a problem that is only growing bigger and I would love to have an update regarding how and when this issue will be addressed.  Thank you.

10 Replies
CS Dental Employee
CS Dental Employee

Re: Softdent deleting ss numbers

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Hello Leslie,

Thanks for contacting us. We are definitely aware of this issue and we are working hard to resolve to this for you. We will contact you as soon as an update is available. 

Thanks 

cdamoney
Canine III

Re: Softdent deleting ss numbers

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Is there a fix for this issue yet?  We have the same problem. 

Community Manager
Community Manager

Re: Softdent deleting ss numbers

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robert.martin‌ any idea?

currin
Canine III

Re: Softdent deleting ss numbers

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I agree this is a compounding problem any ideas when this will be corrected?

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Community Manager
Community Manager

Re: Softdent deleting ss numbers

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robert.martin‌ or jeffrey.urkevich‌ do either of you know? 

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FormerPLM
Premolar III

Re: Softdent deleting ss numbers

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Hi everybody,

There are 2 SSN defects that are fixed in SD v16.2.8, please see my note below.  Have a nice weekend!

Hello SoftDent Community,

V16.2.8 is a minor release to fix a couple important defects.  Specifically, these were a message reading "Duplicate Social Security Number Detected", a defect that changed the SSN to hyphens under certain conditions, and an incorrect balance mismatch message.

DE28873 The appearance of the "Duplicate Social Security Number Detected" warning is inconsistent.
DE30560 Adding a patient TeamTalk note causes one or more digits of the patient's Social Security
Number to be replaced by hyphens
DE31582 Patient and Account Transactions Appear to Have a Balance Mismatch Even Though There is No
Actual Balance Mismatch

 

If you are experiencing any of these issues, please contact support to get on version 16.2.8.  

bgalofredds
Canine III

Re: Softdent deleting ss numbers

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Yes this is getting bothersome, indeed.

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FormerPLM
Premolar III

Re: Softdent deleting ss numbers

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Hi Mark,

I will reach out to the support team and get the update sent to you.

Thank you for participating in the Community!

Jeff

bgalofredds
Canine III

Re: Softdent deleting ss numbers

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Thanks Jeff

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