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currin
Canine III

Spring Cleaning

Spring Cleaning *

Our office has just completed our first year of using the SoftDent program and I want to do some spring cleaning, a little early.  My insurance staff has not been able to successfully delete a claim from the system that has been sent in for pre-authorization thus we have a lot of outstanding claims that need to be deleted, please help!

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4 Replies
FormerPLM
Premolar III

Re: Spring Cleaning

Hi currin‌,

I'm tagging some trainers on this thread, let's see what other practices are doing in these situations.  Thanks!

bert

softdentgirl

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bert
Premolar II

Re: Spring Cleaning

For pre determinations they can be closed when the preauth is received. If they are not needed and the claim has been processed you can delete the pre auth's. List claims/ the pre auths are  blue use the delete key it is very quick.

There is also a second way but you need to be careful because this will complete actual claims you may NOT want completed in the same date range. Under insurance, choose resubmit or delete by age and carefully select the range before running, let me know if this works for you.

currin
Canine III

Re: Spring Cleaning

Thank you, option one works great...Boy do we have a lot of cleaning to do!

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CS Dental Employee
CS Dental Employee

Re: Spring Cleaning

Debbie

Click List

Click Patient 

Click Treatment Plan

Click Add

Code = 2.2 Preauth received

Fee = Amount that will be paid by the insurance carrier

Claim = the preauth claim

Note = Patient Co Pay

OK 

YES, this will remove the claim as well 

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