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steve1360
Canine II

Updated Softdent Carestream Imaging Not Working

Just updated softdent to the latest version and now my x-ray an camera do not work. Any suggestions?

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Community Manager
Community Manager

Re: Updated Softdent Carestream Imaging Not Working

Stephen - 

We will contact your office this morning to assist. 

drcavola
Premolar III

Re: Updated Softdent Carestream Imaging Not Working

Stephen,

Did you get your issue fixed?  Was there a specific reason why your IO camera and x-ray failed to work or connect?

john.wildharber‌ I think it would be helpful if CS would specify some of the Softdent installs issues and reasons why his periphals failed to connect.

Otherwise, Support will continue to get these types of requests and calls ..... just my opinion

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steve1360
Canine II

Re: Updated Softdent Carestream Imaging Not Working

All fixed. The imaging software needed to be updated also.

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