I have claims to Delta of MN. They say our payor ID is incorrect. It should be 07000. They haven't rec'd my claims and when I change the SD to their claim number the claim won't validate. PLEASE fix this
Hey Heidi , SoftDent uses different type of payer IDs than the one insurance companies usually have
you can use payer ID 26004 for Delta Dental of Minnesota
here is a link for the "internal" payer Ids in SoftDent
looking at our system i found that t total of 10 claims\Pre-auth were sent to payer 26004 since January , and they were all received by insurance company
i would advise you to take a look at claim status report in E-services as you might need to follow up with insurance company for any rejections or adjudication
yes, I did and spoke with your support. i canceled the claims to try to
"fix" the claims. I spoke with Delta twice. they want the claims to go to
07000. Can you update it or no?
FWIW - my observation is that DD is so, so, so, so, confusing. We have many claims "supposed" to go to DD of MN, but they instead go here in Atlanta.
Heidi, try to change the number yourself and see what happens. You're likely to get ECS errors, but since you canceled the claims, it's worth a try.
Myself, personally, I'd trust ECS moreso that some rep from Delta Dental. But ... that's just me
You're saying that you tried the eclaims with the payer ID DD provided, then called DD twice and check their website to see if the claims have been received? Then, the answer was no?
Heidi, are you sure EVERYTHING else on the claim form/eclaims is correct? Sounds like more than the payer number to me ... Eservices said that the claims were received, but DD says no.
Have you been able to everify the insurance thru the Patient Screen in Softdent? If so, then yes, you do have all the information entered into Softdent correct. If not, then there's more investigating to go.
Sorry ... just trying to help. Sometimes it takes a lot of detective work with those electronic claims....
I sent the claims w 26004. Called delta on 2 different claims 2 different
times. Both reps and their website said use 07000. I reprocessed the
claims with the 07000. SD failed the validation. So I had to go back to
the 26004. It's SD using the 26004. It's delaying the claims by weeks.
I'm unclear at this point what is unclear.