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pittdental
Canine II

insurance claim problem

I am gettting an error when I send an insurance claim,  it says" Insurance plan does not require a printed form"     We normally send our claims electronically. This has never happened before and we are not sure what to do.  It shows the claim was sent in the pt transactions, but it doesn't show up in the claims batch.  Any suggestions???

6 Replies
kris.kinlen
Premolar II

Re: insurance claim problem

Thanks for posting to The Exchange - softdentgirljeffrey.urkevichtshaw‌   

Any ideas here?

Community Manager
Community Manager

Re: insurance claim problem

I'll defer this to softdentgirl‌, however, in the case she is not available dmccrory‌ or d.canales‌ may also have some input. 

dmccrory
Premolar II

Re: insurance claim problem

Hello,

This message will be displayed if the insurance plan does not have "Print Claim Form" checked under its "Claim Options" tab.

1. Click List in the main menu bar.
2. Select Ins. Plan.
3. Locate and double-click the applicable insurance plan.


4. Once the insurance plan's information is displayed, click the red "Claim Filing" tab.
5. Check "Print Claim Form" and select the proper insurance form.
6. Click OK.
7. Print a copy of the insurance claim.

CS Dental Employee
CS Dental Employee

Re: insurance claim problem

Hello,

check out the steps David posted 

if you are still having issues 

post a screen shot of this tab

Wendy

2005breton
Canine II

Re: insurance claim problem

The ECS Plan Type: that you circled in red, should that always be none? or are we supposed to pick one?

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CS Dental Employee
CS Dental Employee

Re: insurance claim problem

For the most part, yes it is left as NONE, but you can select the follow ECS Plan Type as needed

 

DMO

HMO

PPO

Indemnity

Never ECS Capable