cancel
Showing results for 
Search instead for 
Did you mean: 
rbsmiles
Canine II

missing /invalid provider id

So a claim got rejected and when I dug a little deeper, It says it's missing the provider ID.  Where do I get that and where do I enter it in the patients account? I found this under eligibility in the patient account.  This was highlighted

  • Invalid/missing provider identification

Thanks!

Labels (2)
0 Kudos
Reply
3 Replies
dmccrory
Premolar II

Re: missing /invalid provider id

Hello,

1. Click List in the main menu bar.

2. Select Provider.

3. Double-click the provider for which the license is to be checked.

4. Select on the ID's tab.

5. The following IDs may be edited within this window:

Federal Tax ID

Social Security Number

License

DEA Reg

Anesthesia License

Assoc. No.

Other Prov ID

National Provider ID (NPI)

Depending on the claim and Ins Co., Check boxes 49-58 on the claim for

IDs that link to the Provider

David McCrory| Technical Support Analyst

David.McCrory@carestream.com

Office: 866.435.7473 Fax: 678.247.0267

www.carestreamdental.com/GlobalSummit

www.carestreamdental.com

Carestream Dental LLC

0 Kudos
Reply
rbsmiles
Canine II

Re: missing /invalid provider id

all of that is done.  so i'm not sure what the real problem is.  

0 Kudos
Reply
bvredenburg
Canine II

Re: missing /invalid provider id

Hi Heidi, if the claim was submitted electronically, the best thing to do would to give electronic services a call and we can look at what we received from you, and if need be, we can have the clearinghouse get a concrete answer as to what is specifically the insurance company says is missing. Also, you may want to call the provider relations with the insurance company and just verify what they have on file for your doctor(s) as far as NPI and Tax IDs are concerned. In my experience, I have seen offices send an NPI that the insurance company did not have on file, or they had a different one on file than what the office was sending. This is especially common with providers who have an Type 1 NPI(Individual) and a Type 2( Organizational) NPI.

0 Kudos
Reply