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crowdentistry
Canine II

"Images not accessible from this location"

We have CS Softdent V.17 and CS Imaging 16.3 on a Windows 2008 Server one of our workstations is not sharing x-ray images taken.  You can see the images from the computer they were taken on, but when you try to view them on another workstation, it says "images not accessible from this location".   Does anyone have a fix for this?

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vrodriguez
Canine III

Re: "Images not accessible from this location"

Good day Morgan.

It sounds like that this workstation (WS) may be set to what's known as a "local image" as opposed to a "global image".

When a WS is set up as a local image location, it means that any images taken on that WS will only be able to be viewed on that WS. Conversely, a WS setup as a global image location will allow the images to be shared throughout the office. The way to check this is as follows:

system>>change system settings>>video capture options

Once there, next to "image storage drive", you will see the path that is set up on that WS. If it is set to local, you will need to select the applicable global path.

The caveat  to this is that any images that have already been taken and saved as a local image will either:

a - have to be retaken or

b - depending on the number of images taken, will have to have an "image move" performed in order to be able to share these images.

If you determine that retaking the images is not an option, and an image move is required, then please contact us at 866-435-7473 to have an appointment set up to perform an image move.

I hope this information helps.

crowdentistry
Canine II

Re: "Images not accessible from this location"

Victor,

You were correct, It was set to local image. I corrected the setting, is there any way to make the images she took while that setting was in place accessible from other computers now that it is set correctly?

Morgan Knight

Reception & Marketing

Joseph M. Crow, D.M.D., P.C.

4634 Bit and Spur Rd

Mobile, AL 36608

Telephone: 251-342-4926

Fax: 251-342-3428

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crowdentistry
Canine II

Re: "Images not accessible from this location"

Thank you!

Morgan Knight

Reception & Marketing

Joseph M. Crow, D.M.D., P.C.

4634 Bit and Spur Rd

Mobile, AL 36608

Telephone: 251-342-4926

Fax: 251-342-3428

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vrodriguez
Canine III

Re: "Images not accessible from this location"

Morgan, unfortunately no. If images are taken an acquisition path is created. that acquisition path included the local WS so an image move would have to be performed in order to fix the acquisition path to the server so that way the images can be viewed throughout the office. 

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