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Canine II

Re: All Day Unplanned Outage - Cloud Hosted Systems

2 full day outages this year. We are looking patients each day. The years cost for software doesn't even touch our practice losses for today. Th8s has to stop.
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Canine II

Re: All Day Unplanned Outage - Cloud Hosted Systems

We lost 2 new patients today. 10's of thousands lost doesn't even come close to wgat is happening to practices. In addition with COVID limitations there is no where to put the canceled appts.
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Canine II

Re: All Day Unplanned Outage - Cloud Hosted Systems

Maybe practices should join in litigation for the damage in down time and cost to convert to another provider? This is enough.
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Canine II

Re: All Day Unplanned Outage - Cloud Hosted Systems

....Another reason to start researching other Practice Management Software systems. Maybe give a heads up? or backup plan to retrieve a schedule?
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Canine II

Re: All Day Unplanned Outage - Cloud Hosted Systems

I agree, we had less problems when we were not on the cloud. Are we going to be reimbursed for today?

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Community Manager
Community Manager

Re: All Day Unplanned Outage - Cloud Hosted Systems

We appreciate your patience, please find the most recent update regarding the Cloud outage here 

https://community.carestreamdental.com/t5/WINOMS/Hosted-Practice-Management-Service-Update-Please-Re... 

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