We made an appt for a patient for 11/5/19 at 2:15 p.m. and immediately changed it to 11/6/19 at 2:15 p.m. per the patient's request. When we went back to delete the appointment on 11/5, it wasn't on the schedule. It was on the patient's appt history but not on the actual schedule. This has happened to us twice in the last few months and another office told me the same thing has happened to them. Can anyone tell me what's going on? I have the account info for this last example if it needs to be looked at.
Did you copy and paste the appointment from 11/5 to 11/6?
If so the 11/5 date should not be there on the scheduler , or did you make a whole new appointment?
I am curious if the appointment is appearing within the patients HISTORY of appointments. Reason I ask is to determine if the original appointment is making it to the database on the server?