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cromfs
Premolar III

Can't get any support with level 1 reps

We had to replace our bluetooth for our Criticare but can't find any reps at WinOMS that no how to configure the anesthesia log settings to recognize it.  Yesterday's rep didn't even know how to remote into a computer. Tried to escalate to someone in Equipment? No one ever called us back.  Today the rep tried to send the issue to Imaging when the Anesthesia module has nothing to do with imaging.  Couldn't find a level 2 rep to handle it.  What is going on??

2 Replies
tshaw
Community Manager
Community Manager

Re: Can't get any support with level 1 reps

Hello @cromfs

We apologize for the frustrations. I have relayed your feedback, and that you still need assistance, to the support team so they can assign someone to assist you. 

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paul_snyder
CS Dental Employee
CS Dental Employee

Re: Can't get any support with level 1 reps

A sincere thank you for speaking with us today about your concerns.  I hope our conversation helped to alleviate your concerns and thank you for patience.  We look forward to continually serving all of your practice management needs. 

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