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cromfs
Premolar III

Claims are printing off the correct area instead of starting on a new page-causing claims to reject

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I have a 4 page claim, but the 1st 3 pages are printing 2 more charges after the lines run out than they should. DX codes also don't print even though they were pulled over before billing this planCapture4.JPG

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Community Manager
Community Manager

Re: Claims are printing off the correct area instead of starting on a new page-causing claims to rej

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@stu @JudiC can you assist with this? 

CS Dental Employee
CS Dental Employee

Re: Claims are printing off the correct area instead of starting on a new page-causing claims to rej

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This is an issue with the driver on the printer, using the correct driver should correct the alignment, PCL6, PCL5e are the recommended drivers. Support may also be able to assist .

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