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CS Dental Employee
CS Dental Employee

Cloud: 'Citrix Receiver could not contact the server' and/or Cloud Application Icons Missing

Update 11/12/2019: We are still working towards a resolution for the problem below. There is no ETR at this time.        


We have identified an issue where CS Cloud application icons could be missing after the following message appears:

If Citrix Receiver is restarted:

restarted.png

Once you click OK, the desktop icons will disappear. Simply wait one minute and the desktop icons will reappear and work normally.

 

If the computer is rebooted:

The following message will appear in the bottom right corner of your screen near the system tray:

restarted2.png

Simply ignore the message. After a minute, your desktop icons should appear and work as expected.

If you have any issues, please call Support or email support.us@csdental.com.

4 Replies
rkstern
Canine II

Re: Cloud: 'Citrix Receiver could not contact the server' and/or Cloud Application Icons Missing

We are having the same issue but are unable to log into our program. We just went onto the cloud Wednesday 2 days ago and already having problems .  How did you log into the program after this error came up?  We were told the cloud might be down. 

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CS Dental Employee
CS Dental Employee

Re: Cloud: 'Citrix Receiver could not contact the server' and/or Cloud Application Icons Missing

With this particular problem, the icons reappear after a minute and you can click on them and launch your application. There were no cloud outages this past weekend. If you have any problems today, please make sure you can access other web sites first, then give us a call if you are having any issues.
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rkstern
Canine II

Re: Cloud: 'Citrix Receiver could not contact the server' and/or Cloud Application Icons Missing

Our Internet is working well. Its a problem with our cloud account. It looks like they made some changes  at Cloud Ops and our account was made inactive. Do you have a cloud ops contact or cloud support person I can get a timeline on a fix for this problem. 

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CS Dental Employee
CS Dental Employee

Re: Cloud: 'Citrix Receiver could not contact the server' and/or Cloud Application Icons Missing

Please call in and ask for Cloud Escalations, or email gcc-remote-cloud@csdental.com with your account information (account number or practice phone number) so we can look up your account and see what happened.

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