Cloud Down Xrays

[rkstern]

When the cloud is down is it possible to take X-rays locally?
Does anyone have a workaround to take X-rays when the cloud is down?

[tshaw]

We appreciate your patience during this frustrating time. Our announcement message on The Exchange (visible from the Home page and at the top of each product page) was just updated with the following information. That message will continue to be updated as more information comes in. 

Nov. 18, 6:45: Thank you to everyone who checked The Exchange for updates, and for your continued patience during this frustrating time. This will be the last update on this forum for Nov. 18. The team has been working non-stop to have this issue resolved and will continue to do so throughout the evening.

Service is projected to be restored tomorrow morning. If anything changes during the evening hours, we will update the Exchange. If needed, updates will begin again on the Exchange the morning of Nov. 19.

[tshaw]

We appreciate your patience during this frustrating time. Our announcement message on The Exchange (visible from the Home page and at the top of each product page) was just updated with the following information. That message will continue to be updated as more information comes in. 

Thank you for checking The Exchange for updates, and for your continued patience during this frustrating time. This will be the last update on this forum for Nov. 18. The team has been working non-stop to have this issue resolved and will continue to do so throughout the evening.  

A potential resolution has been identified and it’s likely that service will be restored tomorrow morning. There is a possibility that your login credentials may not work. For those who experience this issue, we will be assisting customers with resetting passwords. Please contact Support.US@csdental.com to do so. 

If anything changes during the evening hours, we will update the Exchange. If needed, updates will begin again on the Exchange the morning of Nov. 19. 

[Kathy_CMOS]

We have an icon on our panorex computer screen, Local WINOMS imaging, this way we can at least take a panorex. If a patient has x-rays already on the local server, you can access them, print them and use them. If you have a new patient, I have set up a patient account "CLOUD DOWN" that way the all my images go there. I change the image name to the patients name and then transfer to the correct patient account once we are back up and running. Not the greatest, but at least we can continue our day. All anesthesia and EMR notes are back to paper and then transferred or scanned into the patients record. Good luck!

[rich_omsafw]

You can take xrays locally.  You can launch PWImage.exe from the imaging folder.  Ours is located in C:\OMS\pwimage.exe.  This will show a list of existing patient in imaging and allow you to take xrays.  If it is a new patient, we take the xray in a dummy patient.  We then rename the xray from Pan or PA to Patient Name.  Once WinOMS is backup, you can then export/import or copy/paste into the correct patient.  

Hope this helps.

[rich_omsafw]

Also, if you have imaging installed locally in your exam rooms, you can pull the xrays up there too using the PWimage.exe file.  We have all exam rooms setup to view cloud & MyPC so we view xrays when/if the cloud is down.