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CS Dental Employee
CS Dental Employee

Cloud: More Information about the Important Message You Received on Your Screen on 10/22

Update 11/12/2019: We are still working towards a resolution for the problem below. There is no ETR at this time.    


Good afternoon,

You may have received the following message as a pop-up today, Tuesday, 10/22:  

tomrorow.png

IMPORTANT MESSAGE FROM CARESTREAM DENTAL

Tomorrow morning when you reboot, your system may give you a momentary error. That error should not be a problem and you should be able to continue to work. Your icons to launch the software may not appear immediately. After a minute you should see the icons reappear and you can continue as normal. If for any reason you are not able to launch the software after a minute, please email support.us@csdental.com. For additional details please see The Exchange at community.carestreamdental.com.

 

More information:

We have identified an issue where CS Cloud application icons could be missing after the following message appears:

If Citrix Receiver is restarted:

restarted.png

Once you click OK, the desktop icons will disappear. Simply wait one minute and the desktop icons will reappear and work normally.

 

If the computer is rebooted:

The following message will appear in the bottom right corner of your screen near the system tray:

restarted2.png

Simply ignore the message. After a minute, your desktop icons should appear and work as expected.

If you have any issues, please call Support or email support.us@csdental.com.